Privacy policy

Privacy policy

1.Collection of personal data and contact details

2. Cookies

3. Direct mail, newsletter and contact

4. Data processing when opening a customer account and for contract processing

5. Data processing for order processing

6. Online Marketing

7. Web Analytics Services

8. Rights of the person concerned

9. Right of withdrawal

10. Duration of storage of personal data

1.Collection of personal data and contact details

Thank you for your visit and interest. We hereby inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified. We have generally structured our websites so that you can visit Essendia on the web without giving any personal information. We store access data without personal reference, such as.B. the location of your service Internet provider. This anonymous data will only be evaluated to improve the website and do not allow conclusions to be drawn about your person. We undertake never to merge any IP addresses or other stored data collected with other data sets, e.B. in order to establish a personal reference.

For the purchase, including subsequent warranty, for our service service or technical administration as well as in the case of newsletter mailing or personalized mails, we collect, store and process your data. This data will only be passed on to third parties or otherwise transmitted if this is necessary for the purpose of contract processing, performance or billing of your order or if you have given your consent beforehand. The data passed on may only be used by our service providers for the performance of their duties. Any other use is not permitted and does not take place with any of the service managers entrusted by us.

Responsible for the data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Essendia e.U., Gaudenzdorfergürtel 69/15, 1120 Vienna, Austria, tel.: 0043 660 44 97 264, e-mail: office@essendia.eu.

2. Cookies

Our website uses so-called cookies. These are small text files that are stored on your device with the help of the browser. They do not cause any harm. We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser the next time you visit. If you do not wish to do so, you can set up your browser to inform you about the setting of cookies and to allow you to do so only on a case-by-case basis. Please note that you may be informed about the setting of cookies and decide individually on their acceptance or may exclude the acceptance of cookies for certain cases or in general. Each Broser differs in the way it manages cookie settings. When disabling cookies, the functionality of our website may be limited.

3. Direct mail, newsletter and contact

Emails with advertising are only sent with the express consent of the users. Users can object to receiving the newsletter at any time. The possibility of rebuttance can be found in the newsletter.

Personal data is collected as part of the contact with us (customer form or email). The data collected in the case of the contact form can be found in the contact form. This data will be stored and used exclusively for the purpose of answering your request or for contacting and the associated technical administration. The legal basis for the processing of the data is Article 6(3). 1 lit. f dsgvo. If the contact is aimed at the cancellation of a contract, the additional legal basis for the processing is Art. 1lit. b dsgvo. Your data will be deleted after final processing of your request, provided that none of the facts have been clarified and there are no legal retention obligations.

4. Data processing when opening a customer account and for contract processing

In accordance with Art. 1 lit. b GDPR will continue to collect and process personal data if you provide it to us for the performance of a contract or when opening a customer account. The data collected can be seen from the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the email address office@essendia.eu of the controller. We store and use the data you provide for the execution of the contract. After the complete execution of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and will be deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we inform you below.

5. Data processing for order processing

In order to process your order, we cooperate with the following service providers, who support us in whole or in part in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information. The personal data collected by us will be passed on to the transport company commissioned with delivery in the course of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution as part of the payment processing, if this is necessary for the payment processing. If payment service providers are used, we provide explicit information below. The legal basis for the transfer of the data is Art. 1 lit. b GDPR.

5.1 Disclosure of personal data to shipping service providers

If the goods are delivered by the transport service provider GLS (Traunuferstraße 105a, AT-4052 Ansfelden), we provide your e-mail address in accordance with Art. 1 lit. a GDPR before delivery of the goods for the purpose of coordinating a delivery date or announcing the delivery to DHL, provided that you have given your express consent for this during the ordering process. Otherwise, we shall provide for the purpose of service in accordance with Art. 1 lit. b GDPR only passes on the name of the recipient and the delivery address to GLS. The transfer will only take place if this is necessary for the delivery of goods. In this case, it is not possible to pre-reconcile the delivery date with DHL or to announce the delivery.
Consent may be revoked at any time with effect for the future from the controller designated above or from the transport service provider DHL.

6. Online Marketing

Using Google AdWords Conversion Tracking

This website uses the online advertising program “Google AdWords” and, as part of Google AdWords, the conversion tracking of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use the offer of Google Adwords to draw attention to our attractive offers with the help of advertising materials (so-called Google Adwords) on external websites. We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. We are therefore interested in displaying advertisements that are of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs.

The conversion tracking cookie is set when a user clicks an AdWords ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user has clicked on the ad and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot be tracked through AdWords customers’ websites. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers will find out the total number of users who clicked on their ad and have been redirected to a page with a conversion tracking tag. However, you will not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can block this use by disabling the Google Conversion Tracking cookie from your Internet browser under User Settings. They are then not included in the conversion tracking statistics. We use Google Adwords on the basis of our legitimate interest in targeted advertising according to. Art. 6 Abs. 1 lit. f GDPR.

Google LLC, based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the level of data protection applicable in the EU.

For more information on Google’s privacy policy, please visit the following Internet address: http://www.google.de/policies/privacy/

You can permanently disable ad preferences by preventing them by setting your browser software accordingly, or by downloading and installing the browser plug-in available at the following link:
http://www.google.com/settings/ads/plugin?hl=de

Please note that certain features of this website may not be used or may be limited if you have disabled the use of cookies.

7. Web Analytics Services

Google (Universal) Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including the abbreviated IP address) is usually transmitted to a Google server in the USA and stored there.
This website uses Google Analytics exclusively with the extension “_anonymizeIp()”, which ensures anonymization of the IP address by means of truncation and excludes direct personal access. The extension will shorten your IP address from Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. In these exceptional cases, such processing shall be carried out in accordance with Article 6(p. 1 lit. f GDPR based on our legitimate interest in statistical analysis of user behaviour for optimization and marketing purposes.
On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website and internet usage. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google.
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to the full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link:
http://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that prevents the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain, delete your cookies in this browser, you must click this link again): Disable Google Analytics
Google LLC, based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the level of data protection applicable in the EU.
This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. You can disable the cross-device analysis of your usage in your customer account under “My Data”, “Personal Data”.
For more information on how google analytics handles user data, please refer to Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

8. Rights of the person concerned

The applicable data protection law grants you comprehensive data subjects’ rights (information and intervention rights) with regard to the processing of your personal data, about which we inform you below:

  • Right of access pursuant to Article 15 GDPR: In particular, you have the right to information about your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or become disclosed, the planned storage period or the criteria for determining the retention period, the existence of a right to rectification, deletion, restriction of processing of the data. , opposition to the processing, complaint to a supervisory authority, the origin of your data, if not collected by us from you, the existence of automated decision-making, including profiling, and, where applicable, meaningful information about the logic involved and the scope and impact of such processing, and your right to be informed of the guarantees provided for in Article 46 GDPR when your data is transferred to third countries;

  • Right to rectification in accordance with Article 16 GDPR: You have the right to immediate rectification of any inaccurate data concerning you and/or completion of your incomplete data stored by us;

  • Right to erasure in accordance with Article 17 GDPR: You have the right to delete your personal data if the conditions of Article 17(1) are met. 1 GDPR. However, this right does not exist, in particular, where the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;

  • Right to restrict processing in accordance with Article 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data, which you dispute, is verified, if you refuse to delete your data due to improper data processing and instead request the restriction of the processing of your data if you need your data to assert, exercise or defend legal claims , since we no longer need this information after the purpose has been achieved, or if you have objected on the grounds of your particular situation, as long as it is not yet clear whether our legitimate reasons prevail;

  • Right to information pursuant to Article 19 GDPR: If you have asserted the right to rectification, erasure or restriction of the processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed this rectification or deletion of the data or restriction of the processing, unless this proves impossible or involves a disproportionate effort. They have the right to be informed of these recipients.

  • Right to data portability in accordance with Article 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller, insofar as this is technically feasible;

  • Right to revoke consents given in accordance with Art. 3 GDPR: You have the right to revoke once consent to the processing of data at any time with effect for the future. In the event of revocation, we will immediately delete the data concerned, unless further processing can be based on a legal basis for non-consent processing. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation;

  • Right to appeal under Article 77 GDPR: If you consider that the processing of personal data concerning you is in breach of the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, your place of work or the place of the alleged infringement, without prejudice to any other administrative or judicial remedy.

9. Right of objection

If we process your personal data in the context of a balance of interests on the basis of our overwhelming legitimate interest, you have the right at any time to object to this processing with effect for the future for reasons arising from your particular situation. If you exercise your right to object, we will stop processing the data concerned. However, further processing is reserved if we can prove compelling legitimate grounds for processing that outweigh your interests, fundamental rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. If your personal data is processed by us for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising. You can exercise the opposition as described above. If you exercise your right to object, we will stop processing the data concerned for direct advertising purposes.

10. Duration of storage of personal data

The duration of the storage of personal data is determined by the respective statutory retention period (e.B. commercial and tax retention periods). After the expiry of the period, the corresponding data will be routinely deleted, provided that they are no longer necessary for the performance of the contract or initiation of the contract and/or if there is no legitimate interest in the further storage on our part.